Customer Frequently Asked Questions

What is TheCircle?

TheCircle is an online live advice platform where users are able to browse through multiple selections of spiritual Advisors.

With a wide range of specialties, TheCircle Advisors propose their services (psychic readings, financial outlook, love and relationships, tarot readings, life questions, spiritual readings, psychic mediums, etc.) to users by phone or chat

How can I register and benefit from the first free consultation?

To have your first free consultation, simply click on the “Registration” button and enter the required data.

Registration is necessary in order to enter your data (e.g., telephone number), which will enable you to use the service.

Once you have completed your registration, you will be offered a bonus of £5

To make your first free consultation, choose one of our available Advisors and click on the “Free Call” button.

After confirming, you will immediately receive a call to the phone number you entered during registration.

Registration and the call are completely free of charge.

Your telephone number remains confidential.

Consultation stops automatically when your welcome bonus runs out.

For further information, do not hesitate to contact us on 0808 168 6337or by email

[email protected]

Are there any fixed cost or subscription?

No! You only pay for the consultations that you have. Your first five minute phone consultation is free.

All other TheCircle services (e.g., weekly Horoscope) are free

What do I do if I have forgotten my login information?


By clicking on “Lost your password”, you will receive an email to reset your password

How much does a consultation cost?

The first five-minute phone consultation is free.

Each Advisor has their own tariff per minute shown on their profile.

£0.30/minute extra fee for calls on mobile phone.

You can benefit from a special tariff of £0.99 for your first paying consultation and 50% bonus on your first top-up (£20+10, £30+15, £50+25)

For example, if you top up £20, you will have a £10 bonus to enjoy a 30-minute consultation by phone or chat

How Can I have a paid consultation

You can top up your TheCircle account by fixed amounts: £35, £50, £100.

Calls interrupts when your credit runs out.

You can alternatively launch your consultation by pay-per-use. A preauthorization of £99 may be asked by your card

How can I rate an Advisor?

You can rate an Advisor trough “My Consultations” in your TheCircle account

You can leave a review for any 9-minute paying consultation you had and even for you first 5-minute free consultation within 30 days.

How can I receive the weekly TheCircle Horoscope?

On “Manage my emails” in your account you can decide which emails (Horoscope, Promotions, personal message from your Advisors, etc.) you would like to receive from TheCircle

How can I manage TheCircle emails?

On “Manage my emails” in your account you can opt in or opt out of any email from TheCircle (Horoscope, Promotions, personal message from your Advisors, etc.)

You can also contact us on 0808 168 6337or by email [email protected]

Shall I receive advertisements on my phone/email?

You will only receive free communications from TheCircle, like weekly horoscope or promotions.

On “Manage my emails” in your account you can opt in or opt out of any email from TheCircle (Horoscope, Promotions, personal message from your Advisors, etc.)

You can also contact us on 0808 168 6337or by email [email protected]

 

Who can see my personal information?

All your data on TheCircle remains confidential.

No personal data (name, email, phone, etc.) is shared with other sites or companies or social networks (e.g. Facebook).

The only data Advisors can see is your nickname and date of birth you entered during registration

Who are the Advisors?

TheCircle Advisors are a selected number of individual experts in a wide range of specialties (psychic readings, financial outlook, love and relationships, tarot readings, life questions, spiritual readings, psychic mediums, etc.), proposing their services by phone or chat consultation

Who can become an Advisor?

Anyone with psychic capabilities or a natural gift, a good professional experience and human touch can apply to become an Advisor

How can I unsubscribe from TheCircle?

You can unsubscribe from TheCircle on “Cancellation” in your TheCircle account

You can also contact us on 0808 168 6337or by email [email protected]

I cannot find reply to my question

From any question, you can contact us on 0808 168 6337or by email [email protected]

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and 2pm-11pm
Sat. and Sun.
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From Mon. to Fri. 10am-12pm
and 2pm-11pm
Sat. and Sun. 11am-5pm

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