Your trust is important to us – also when it comes to customer reviews. Therefore, we would like to be transparent with you and briefly explain how we guarantee the authenticity of all published reviews at TheCircle.
Who, what, how?
As a registered customer of TheCircle you have the opportunity to rate our psychic Readers with whom you have sought advice and give them a rating of between 5 and 1 Stars. In addition you may submit a written comment through which you can share your experience with other customers.
Immediately after a Phone Reading that has lasted more than 9 minutes you may leave your Star rating by following the prompts in the call and entering your rating using your telephone keypad.
To leave a 500 character comment for a Phone or Chat Reading please use the Ratings link within your MyCircle account.
Every rating counts
Ratings help other customers to choose the right Reader for them, that’s why we ask you to give feedback after every reading. What did you think of your reading? Feel free to be honest. Adverse reviews will not be deleted or hidden. Comments are published immediately after uploading and are visible to everyone. Star ratings given are also included in the overall rating of that Reader.
What is not acceptable
Although everyone is free to express their opinion there are a few things you should know. Our Readers will report to us any legally inadmissible rating content and invalidations that do not comply with our General Terms and Conditions (GTC). After a thorough examination we will decide whether a change or deletion of the respective rating is justified, and may implement a change or deletion where necessary. If there is no violation of the applicable law or of our rules of use the rating will be changed; only after a consultation with the customer who wrote it.
Modification & deletion
If you wish to subsequently modify or delete a rating that has already been submitted, please contact our Customer Care team.