Opening times

 

At TheCircle we strive to make it easy for you to contact us. For that reason we have many different avenues which you can take to get in touch.  It is easy to get in touch with our Customer Care team who will be able to help you:

  • Customer Care team (to book a reading) 24 hours a day
  • Customer Service 8am to 10pm
  • Live chat 8am to 10pm
  • Email & mail 24 hours a day

 

Opening Hours:  7am – 1am GMT daily

 

uk0800 067 3330 (Free phone)
ie1800 99 9487 (Free phone)
us011 44 1635 00 00 00 (USA international rates apply, mobiles vary)
au011 44 1635 00 00 00 (AUS international rates apply, mobiles vary)

 

* Callers from any other non UK country please dial your international access number followed by 44 1635 00 00 00

 

 

Customer service

 

At TheCircle we strive to provide our customers with the best possible standard of service available within the Psychic industry. This is from your first interaction with a Customer Care Agent, right through to your reading with one of our amazingly talented Psychics. Despite our best efforts, there may be occasions where you may not be entirely happy with the service you have experienced.  We take these situations very seriously and will always try our very best to restore your faith in us.  The ways in which you can raise an issue are detailed below. We are continually working to improve our service, so all feedback is greatly appreciated.

 

Contact via telephone – you can call the Customer Care team on the telephone number below and we will attempt to resolve your issue there and then. Should the issue require escalation, the Customer Care agent will send your details over to our specialist Customer Service team who will be in touch within 48 hours to help resolve your issue.

 

0800 067 3330

 

General customer service enquiries

 

Contact via email – every email sent to the address below goes through to our specialist Customer Service team who will endeavour to respond to all email correspondence within 48 hours. Please clearly outline the issue that you wish to raise and include your registered telephone number and your preferred form of contact

 

For a general customer service issue: contact@thecircle.com

 

For an issue with a reading you have had: feedbackreading@thecircle.com

 

Contact via mail – you can also send through any feedback to our business PO Box which is outlined below. A response via mail may take a little longer than usual due to posting times but we will always strive to reply as soon as possible.

 

PO box 12164

Chelmsford

CM1 9WG

 

Contact via live-chat – if you are on the go and you need a quick answer to a question, you can always click on ‘TheCircle Help’ tab on the right-hand side of TheCircle homepage which will connect you through to one of the Customer Care team using live-chat. Most issues can be resolved using this feature, but should an issue prove more difficult, please call into the Customer Care team on the number above.

 

 

Apply to be a Reader with TheCircle

 

We are the UK’s No 1 psychic service, if you would like to join our team of highly skilled professional Readers please click here to find out more.

 

 

Complaints

 

Unfortunately, despite our best efforts, you may wish to contact to us with a complaint about our service. If so, please send an email to complaints@thecircle.com , detailing the nature of your complaint.  Please also include your registered telephone number so that we can contact you easily, should we need to discuss the matter further with you.  We will endeavour to investigate and resolve all complaints within 48 hours, but in some cases, this may take a little longer.  Your patience during this time is appreciated.

 

 

Customer Testimonials/ recommendations

 

If you have experienced exceptional service from someone at TheCircle, whether from a Customer Care agent or from a Reader we would love to hear about it. Please email testimonials@thecircle.com with a detailed description of the experience you have had and the details of the person at TheCircle you were speaking to. We will make sure that the feedback gets back to them along with a reward for their great work!

 

 

Suggestions

 

At TheCircle we are always interested to hear if you have any comments or suggestions on how we can improve our service.  If you have any feedback you would like to provide please do not hesitate to email it through to suggestions@thecircle.com and we will ensure it gets to the appropriate department for consideration. Thank you.

 

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